Do people look confused when you talk to them? Only you can truly know what is going on inside your mind. Communicating with context and intent helps alleviate confusing discussions.
Our minds are beautiful. It processes, sorts and catalogs data from each experience and outputs a perspective. From this we create an understanding of something which allows us to draw conclusions. The perspectives we have aren't rigid; they evolve over time. We don't all experience things the same so we could conclude that our perspectives are subjective to our understanding of experiences.
Knowing this, we need to be mindful of how we initiate our conversations. Looking at queries in particular, it's often a struggle to get people on the same page as you.
The nature of queries
When we have a query, we need help or guidance from someone else. Much like
T-SQL it needs to be declarative to get results. If we omit an important part
T-SQL statement, our results are skewed.
People are complicated and there are many obstacles when it comes to conversing. In code we aim to communicate intent. Let's try apply that to the structure of our queries:
- Introduction - Who are you?
- The nature of the query - What the query is about?
- The actual query - Why are you asking for help?
Introductions are important. The let people know who you are and help build relationships. It's a good start to introduce yourself. By building relationships with others, both parties are able to get assistance faster in the future.
Give your name
If you don't know someone, provide your name. You can do this until a relationship is formed.
Tell the person where you are from
Some people are exposed to queries from many different spaces. By providing information like your company, division and team, people know where you are coming from which gives a better understanding to the nature of your query. What you provide depends on who you talk to and where that person is from:
Source of image: Clarice Bouwer
Note: If you are a consultant from a different company, keep it simple by omitting your company's name unless it is related to your query.
Tell the person what you do
By providing your role, people have a better understanding of the nature of your query (provided it is related). They also have a better understanding of what role you play within your team and the organization.
If people already know what you do, you don't have to keep repeating this unless your role changes.
Hi, my name is Clarice, a software developer from the DStv Now website team.
You don't have to add fancy titles like senior or junior. The point is not to classify the level in your role but rather to categorize what you do. Developers don't always have the same types of queries as designers for instance.
If you don't feel like your role will be adding value or if you are asking on behalf of someone in a different role. You could omit it and move the introduction to add context for the other role.
Hi, my name is Clarice from the DStv Now website team. I'm coming to you on behalf of Alexa, a designer in our team.
The nature of the query
Tell the person what your query is about. Try to be specific so that the person can decide if he/she can actually help you. If someone referred you to this person, mention this.
This gives people the opportunity to determine if they can help you. If they can't, they may refer you to someone they think has more expertise.
Communicate to the person that they can stop you at any time to ask for more context. This could plant a seed that causes awareness for over-whelming parts of the query.
I need technical assistance with Jenkins. Sarah thinks you can help me so she referred me to you. Please stop me at any time if you need more context.
The actual query
This is the meat of your query. Get down to the specifics of what you need help with. You can also give points of what you have already tried, who you have spoken to and why you are coming to this person for guidance.
I am configuring Jenkins and would like to understand how I can give developers outside of our team access to view our pipelines. IT is concurrently investigating internet problems I'm having so to save time, I came to you. Do you think you could help me?
Decide if the query is resolved. If it isn't and the person can't offer additional assistance, ask if you can be referred to someone else. If not, ask around - continuously providing context - until you hit the jackpot.
Remember that this person has taken time out of their schedule to help you. Be grateful.
Thanks. You've helped a great deal. I really appreciate it.
My final thoughts
This sounds so simple when laid out but in practice we take our own perspectives, circumstances and environments for granted.
We can't assume that people always know what we know. We need to give context: in our teams, across teams, across divisions and across companies. Context is something that we can easily overlook.
Pay attention to the person's body language. This may indicate that you are overwhelming them.
To get better results for your queries, provide the necessary context.